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Midlevel Systems Support

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Location
Cambridge, MA
Job Type
Contract
Date
Jul 26, 2017
Job ID
2493298
Seeking a high-energy Midlevel support professional with a passion for delivering excellent customer service. The position calls for outstanding technical and communication skills and the ability to thrive in a fast-paced, growing company. The role is high visibility and high customer-touch, so an upbeat, positive attitude combined with a passion for delivering outstanding customer service is essential to success. The position provides broad exposure to many different technologies, and requires expertise with Windows operating systems (Windows XP, Windows 10), hardware/software testing, imaging and deployment of PCs in a corporate environment, networked devices and other supporting technologies. The Desktop Support team enjoys a range of responsibilities that include new user provisioning and decommissioning, diagnosing and resolving desktop, peripheral and software issues, fielding inquiries from end users, automating processes, determining root causes of recurring problems, and implementing preventive measures.

Excellent written and verbal communication skills and a proven track record of providing excellent service to both local and remote employees are a must. Familiarity with incident management (ticketing) software and good prioritization skills will enable you to manage the high volume of requests processed by our IT Operations team. Experience providing virtual support to remote employees will make you indispensable to our expanding employee-base. Experience writing documentation, training users, and ensuring Sarbanes-Oxley compliance would be an asset to your candidacy. We are looking for someone who is eager to learn, grow, and make a difference.
 
Required qualifications:
  • Desire to deliver excellent customer service
  • Knowledge of Windows XP, Windows 7/10, Active Directory, Office 365
  • Knowledge of MS Office, Office Communicator, Symantec Corporate Antivirus, disk backup and remote access software
  • Knowledge of desk phones/ VOIP (Cisco), Exchange, Smart Phones (BlackBerry, iPhone, Android)
  • Proven history of Windows Migrations, Windows 10 preferred 
  • Able to provide internal user support
  • Excellent written and verbal communication skills
  • Initiative, resourcefulness and the ability to work in a fast-paced, flexible, team environment
  • Ability to manage high-stress situations calmly and effectively